Refund and Cancellation Policy

Associate and Registered Membership

NARSSA does not grant refunds for membership.

RSSA® Competency Final Exam

If you fail the RSSA® Competency Final Exam, you are not entitled to a refund of the exam registration fee. Should you fail the exam and register to take the exam again, you will need to pay another exam registration fee. Failure to show up for the online exam on the date reserved forfeits your exam registration fee for that date. If you need to reschedule your exam date, you will need to pay the exam registration fee again.

Online Self-Study Courses, Seminars and Webinars

NARSSA does not grant refunds for purchases of its online self-study tutorial courses, or cancellations of its live webinars or seminars. Registrants are responsible for the full course registration fee. NARSSA reserves the right to cancel or reschedule a webinar or seminar. In the event that NARSSA should cancel a webinar or seminar, all paid registrants of that webinar or seminar will receive a full refund. Registrants will have the opportunity to attend the rescheduled webinar or seminar, or request a full refund.

Complaint Resolution Policy

For more information regarding administrative policies such as complaints and refunds, please use the contact information found on the Contact NARSSA page.